Privacy Policy

This Privacy Policy outlines how Grey Eagle (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information from users (“you” or “your”) of our online casino services operated under the licenses from the Alberta Gaming, Liquor and Cannabis (AGLC) and the Kahnawake Gaming Commission. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant regulatory standards in Canada.

Data Collection

We collect various types of information to provide and improve our services, including:

• Registration Data: When you create an account with Grey Eagle, we collect personal information such as your name, date of birth, address, and contact details. This information is essential for account management and compliance with legal obligations.

• Payment Details: To facilitate deposits and withdrawals, we collect payment information, including credit card details and other financial data necessary for transactions. We ensure this data is securely processed in compliance with industry standards.

• Technical Logs: As you interact with our website, we automatically collect technical data such as your IP address, browser type, operating system, and other usage information. This data helps us monitor our services’ performance and enhance user experience.

• Cookies: We utilize cookies to improve functionality and analyze user behavior on our platform. Cookies are small files stored on your device that help us understand how you interact with our services.

Purpose of Data Usage

The information we collect serves several important purposes, including:

• Account Management: We utilize your personal data to create and manage your account, ensuring a secure and personalized experience while using our services.

• Marketing Communication: With your consent, we may use your contact information to send you promotional materials, updates, and other communications about our services. You can opt out of these communications at any time.

• Anti-Fraud Checks: We use your data to conduct anti-fraud checks, ensuring the integrity of our platform and protecting both you and the organization from fraudulent activities.

• AML Compliance: In compliance with anti-money laundering (AML) regulations, we collect and process personal information to identify and verify our customers, helping us maintain legal compliance.

• KYC Procedures: We adhere to Know Your Customer (KYC) regulations, requiring us to collect identification documents and personal information to verify your identity before allowing you to engage in gaming activities.

Data Sharing

We may share your personal information with third parties in the following circumstances:

• Payment Providers: To process your transactions, we share your payment details with secure payment processing partners according to their privacy policies and data protection standards.

• Verification Partners: We may disclose your information to third-party verification services as part of our KYC and AML compliance procedures. These partners are obligated to handle your data securely and in accordance with applicable laws.

• Regulatory Authorities: We may be required to disclose your personal information to regulatory authorities to comply with legal obligations or in response to legitimate requests from law enforcement.

User Rights

You have certain rights concerning your personal data, including:

• Right to Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information.

• Right to Deletion: You may request the deletion of your personal data, subject to our legal obligations and retention policies. We will respond to your request in accordance with applicable laws.

• Right to Restrict Processing: You have the right to request the restriction of processing your personal data in specific circumstances, such as when you contest the accuracy of the data.

• Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact the support team.

Cookie Policy

We use cookies to enhance your experience on our platform. Cookies help us understand how users interact with our website and allow us to improve services.

• Essential Cookies: These cookies are necessary for the operation of our website. They enable basic functions such as account login and security features. Without these cookies, the website cannot function properly.

• Analytical Cookies: We utilize analytical cookies to collect information about how users interact with our site. This data helps us understand user behavior and improve our services. We may use third-party analytics providers to assist us in this process.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We prioritize the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or destruction. These measures include encryption, firewalls, and secure server facilities.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal obligations. When your data is no longer required, we will securely delete or anonymize it in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website, and we encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to the support team. We are committed to addressing your inquiries and ensuring your rights are respected.

This Privacy Policy is effective as of the date of publication and applies to all users of our online casino services. Thank you for choosing Grey Eagle as your trusted online gaming platform.